FAQs

Products:

Can replacement parts be ordered?

Replacement parts can be ordered through our webpage or by calling our toll-free customer service at 1-800-267-1739. To request replacement parts online, visit Replacement Parts.

Are the pieces easy to assemble?

Our products are shipped ready-to-assemble. No expertise or heavy-duty tools are required.

Payment Methods:

What methods of payment are acceptable for online purchases?

At DHP Online Exclusives, we accept VISA and Master Card.

Order & Delivery:

When will I receive my order?

Standard delivery: 5-7 business days [TBC]
Express delivery: 2-3 business days [TBC]

How can I place my order?

You can place your order through our website or by calling Customer Service at 1-800-267-1739.

How can I track my order?

Order statuses are communicated online at each step of the process. For more details, you can create an account.

Where do you ship?

We ship to all U.S. contiguous states and Canada. International shipping?

Where are the products shipped from?

DHP ships products as quickly as possible from the time of your order. Most often items ship directly from DHP’s warehouses in California and Georgia.

What are the shipping rates for online purchases?

The shipping rates vary by region. Once you add your items to the shopping cart, the shipping rate will be calculated based on the zip code/postal code you will enter.

Why should I become a registered user?

Becoming a registered user will make things easier for you:

  • Quick checkout - super fast and easy checkout process since all of your info is already saved
  • Address book -save shipping addresses for yourself, your friends and your family in your personal address book so you avoid typing in their information each time you send a gift
  • See your order history - save a full listing of your previous purchases.

Become a registered user now.

Warranty

Does your product come with a warranty?

DHP warrants this product to be free from defects in material and workmanship and agrees to remedy any such defect. This warranty covers one year from the date of original purchase. This is solely limited to the repair or replacement of defective parts and no assembly labor is included.

This warranty does not apply to any product which has been improperly assembled, subjected to misuse or abuse or which has been altered or repaired in any way. Liability for consequential damages is excluded to the extent exclusion is permitted by law. This warranty gives you specific legal rights and you may also have other rights which vary from state to state.

To obtain warranty service, you must present the original bill of sale. Components repaired or replaced are warranted through the remainder of the original warranty period only. 

Return policy

What is DHP’s return policy?

Will we accept returns? Time limit? Will DHP cover the return costs? How long does it take to issue the refund once the item is received?

How do I return an item?

They need to return to the e-retailer they purchased from Will there be a special return instructions paper in the package? Will we include pre-paid postage?

Support

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I need replacement parts I need a manual

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